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TERMS AND CONDITIONS


1. Detailed description of goods and/or services
Prince’s Grant Homeowners’ Association is a business in the hospitality industry that provides accommodation, conference facilities and golf packages.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24hours and confirmed by way of email.

3. Return and Refunds policy
The provision of goods and services by Prince’s Grant Homeowners’ Association is subject to availability.  In the event of cancellation, the following rules shall apply:      

  • More than 30 days prior to arrival: 0% cancellation fee
  • More than 7 days prior to arrival: 50% cancellation fee
  • Less than 7 days prior to arrival: 100% cancellation fee
  • Checking out earlier than scheduled: outstanding days will be fully charged for

4. Customer Privacy policy

Prince’s Grant Homeowners’ Association shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Prince’s Grant Homeowners’ Association bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Prince’s Grant Homeowners’ Association via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Prince’s Grant Homeowners’ Association separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Prince’s Grant Homeowners’ Association takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Prince’s Grant Homeowners’ Association chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Prince’s Grant Homeowners’ Association may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 12. Company information
This website is run by Prince’s Grant Homeowners’ Association based in South Africa and with registration number 1994/000721/08.

13. Prince’s Grant Homeowners’ Association contact details

Company Physical Address: 1 Babu Bodasing Avenue, Prince’s Grant Coastal Golf Estate, North Coast, Kwazulu-Natal, 4450

                Email:  reception@pglodge.co.za

                Telephone:  +27 (0)32 482 0005